Baldwin Subaru Customer Support

How Can We Help?

Whether you need to schedule service, learn more about your Subaru, reserve a rental vehicle or speak with a member of our team, Baldwin Subaru is here to make your ownership experience easier.

Support for Every Step

Find the Help You Need

Explore our most-requested customer resources or contact the Baldwin Subaru team for personalized assistance.

Baldwin Subaru service center in Covington Louisiana
Maintenance & Repair

Service Support

Schedule routine maintenance, request help with a repair concern, explore current service offers or learn more about maintaining your Subaru.

Drive Baldwin Subaru rental vehicle fleet
Drive Baldwin Rentals

Subaru Rental Vehicles

Rent a Subaru for a weekend trip, temporary transportation, insurance replacement or an extended test drive before your next purchase.

Customer learning about Subaru vehicle technology
Vehicle Knowledge

Subaru How-To Resources

Learn how to use Bluetooth, EyeSight Driver Assist Technology, multimedia features, MySubaru and other systems in your vehicle.

Genuine Subaru Parts and Accessories retail shop
Genuine Subaru Products

Parts & Accessories

Find Genuine Subaru Parts, accessories, cargo solutions, pet products, apparel and other items designed for your Subaru.

Subaru vehicle inspection and recall assistance
Safety Information

Recall Assistance

Check your vehicle for open safety recalls and contact our service team for help scheduling any necessary recall repairs.

Baldwin Subaru customer support team
Personal Assistance

Contact Baldwin Subaru

Have a question or concern that is not addressed here? Contact our team and we will help connect you with the appropriate department.

Contact by Department

Reach the Right Team

Call the department that best matches your question for faster assistance.

Baldwin Subaru service department
Baldwin Subaru Service

Convenient Care for Your Subaru

Factory-trained technicians, convenient scheduling and transportation options designed to make servicing your Subaru easy.

Subaru Express Service
Factory-Trained Technicians
Digital Vehicle Inspections
Genuine Subaru Parts
Pickup & Delivery Available
Loaners & Rental Vehicles
Schedule Service
Frequently Asked Questions

Customer Support at Baldwin Subaru

Find answers to common questions about service, vehicle features, rentals, transportation and contacting our team.

How do I schedule a service appointment?

You can schedule a service appointment through our online scheduling tool or call the Baldwin Subaru service department at 985-893-2203. Choose the date, time and services that work best for your schedule.

Can I bring my Subaru in without an appointment?

Subaru Express Service may be available for eligible routine maintenance without a traditional service appointment. Availability can vary based on demand, so contacting the service department before your visit is recommended.

Does Baldwin Subaru offer pickup and delivery?

Pickup and delivery may be available for qualifying service appointments within the dealership’s service area. Contact the service department to confirm availability, distance requirements and transportation arrangements.

Are loaner vehicles available during service?

Loaner transportation may be available for eligible repairs and warranty visits, subject to vehicle availability and dealership guidelines. Because availability is limited, transportation should be requested when scheduling your appointment.

Can I rent a Subaru even if my vehicle is not being serviced?

Yes. Drive Baldwin Rentals offers Subaru vehicles for leisure travel, business travel, temporary transportation, insurance replacement and extended test drives. Rental eligibility, availability and rates may vary.

Where can I learn how to use my Subaru’s features?

Visit our vehicle how-to video library for help with Bluetooth, multimedia settings, EyeSight Driver Assist Technology, MySubaru and other vehicle features. You may also contact our team for personalized assistance.

Who should I contact about a warning light?

Contact our service department if a warning light appears, especially when the light is red, flashing or accompanied by unusual vehicle behavior. A service advisor can help determine whether the vehicle should be inspected immediately.

How can I check whether my Subaru has a recall?

You can use our vehicle recall resource to search using your Vehicle Identification Number. If your Subaru has an open recall, contact our service team to arrange the required repair.

Does Baldwin Subaru sell Genuine Subaru Parts and accessories?

Yes. Our Parts and Accessories Retail Shop carries Genuine Subaru Parts, accessories, pet products, cargo solutions, apparel and other items designed for Subaru vehicles. Call 985-892-2902 for availability.

How do I get an update on a vehicle currently in service?

Contact your assigned service advisor directly or call the service department at 985-893-2203. Having your name, vehicle information and repair order number available can help our team locate your information more quickly.

What should I do if I have a concern about my experience?

Please contact the dealership and provide your name, vehicle information and a description of your concern. Our goal is to understand what happened, connect you with the appropriate manager and work toward a fair resolution.

Can Baldwin Subaru help me after I purchase my vehicle?

Yes. Our support continues after the sale. We can assist with vehicle features, service scheduling, maintenance questions, accessories, recalls, rental transportation and general Subaru ownership questions.

Still Have Questions?

Contact Baldwin Subaru and a member of our team will help connect you with the information or department you need.